Client's Feedback Analysis
Survey Questions Analysis - 2024 (107 Total Respondents)
99% of Visitors Rated Their Experience as Positive or Very Positive
1. Thinking about your visit today, please rate your agreement with the following statements about your counselor:
Made me feel comfortable (5 = Strongly Agree, 1= Strongly Disagree)
107 responses in total
A. 5 – 96 Responses (90%)
B. 4 – 11Responses (10%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Demonstrated respect for me (5 = Strongly Agree, 1= Strongly Disagree)
107 responses in total
A. 5 – 101 Responses (93%)
B. 4 – 6 Responses (7%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Listened to and understood me (5 = Strongly Agree, 1= Strongly Disagree)
107 responses in total
A. 5 – 101 Responses (94%)
B. 4 – 6 Responses (6%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Listened to and understood me (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 101 Responses (94%)
B. 4 – 6 Responses (6%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Shared helpful information (5 = Strongly Agree, 1= Strongly Disagree)
105 responses in total
A. 5 – 96 Responses (91%)
B. 4 – 9 Responses (9%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
2. Did the space here at BCPC seem inviting and comfortable to you?
104 responses in total
A. Yes – 104 Responses (100%)
B. No – 0 Responses (0%)
C. If yes, what made it so?(initialed responses italicized)
-
- The atmosphere was relaxing; privacy was good.
- The counselor was super understanding and professional.
- Welcomed in, the environment was comfortable, staff were extremely helpful.
3. How did you get to the center?
100 responses in total
A. 33 took public transportation(33%)
B. 53 took car(53%)
C. 14 Other(14%)
4. The location of the center made it easy to come to receive services. (5 = Strongly Agree, 1= Strongly Disagree),
105 responses in total
A. 5 – 61 Responses (58%) strongly agree
B. 4 – 30 Responses (28%) agree
C. 3 – 5 Responses (5%) undecided
D. 2 – 5 Responses (5%) disagree
E. 1 – 4 Responses (4%) strongly disagree
5. How would you describe your overall experience today?
106 responses
A. 5- 95 Responses (84%) Very positive
B. 4 – 11 Responses (15%) Positive
C. 3 – 0 Responses (1%) Unsure
D. 2 – 0 Responses (0%) Negative
E. 1 – 0 Responses (0%) Very negative
6. Would you recommend this center to a friend?
107 responses
A. Yes – 106 Responses (99%)
B. No – 1 Responses (1%)
7. What did you like best about this center?
- Welcoming environment, felt respected, seen.
- The counselor was very kind and provided helpful advice.
- So many resources.
- Non-judgmental.
8. What could we change to better assist you or others?
- Nothing.
- Everything was perfect.
- Everything was amazing.
- Nothing, it was great.
Survey Questions - 2023 (104 Total Respondents)
1. Thinking about your visit today, please rate your agreement with the following statements about your counselor:
Made me feel comfortable (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 96 Responses (92%)
B. 4 – 8 Responses (8%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Demonstrated respect for me (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 98 Responses (94%)
B. 4 – 6 Responses (6%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Listened to and understood me (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 96 Responses (92%)
B. 4 – 8 Responses (8%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Provided helpful services (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 95 Responses (91%)
B. 4 – 9 Responses (9%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
Shared helpful information (5 = Strongly Agree, 1= Strongly Disagree)
104 responses in total
A. 5 – 95 Responses (91%)
B. 4 – 9 Responses (9%)
C. 3 – 0 Responses (0%)
D. 2 – 0 Responses (0%)
E. 1 – 0 Responses (0%)
2. Did the space here at BCPC seem inviting and comfortable to you?
104 responses in total
A. Yes – 104 Responses (100%)
B. No – 0 Responses (0%)
C. If yes, what made it so?
- Sara was very nice and patient
- Peaceful and calm environment
- Ana made the setting comfortable
- Respectful and caring staff
- Clean, pretty, and organized space
- Welcoming and understanding atmosphere
- Homey, respectful, and empathetic feeling
- Comfortable setting with privacy
- Warm, discreet, and personal experience
- Very clean with comfortable furnishings and a welcoming vibe.
- Friendly and kind staff
- Counselor provided attention and a sense of calm
- Welcoming smiles and one-on-one conversation helped ease nerves
- Safe and comfortable to express openly
- The environment was warm, inviting, and well-decorated
- Friendly and respectful interactions throughout the visit
- Calm and peaceful place with friendly counselor
D. If not, what would you change?
No responses
3. How did you get to the center?
A. 34 took public transportation(33%)
B. 53 took car(52%)
C. 0 took Uber(0%)
D. 16 Other(15%)
4. The center's location made receiving services easy?
100 responses in total
A. 5 – 55 Responses (55%) strongly agree
B. 4 – 33 Responses (33%) agree
C. 3 – 6 Responses (6%) undecided
D. 2 – 2 Responses (2%) disagree
E. 1 – 4 Responses (4%) strongly disagree
5. How would you describe your overall experience today?
102 responses
A. 5- 86 Responses (84%) Very positive
B. 4 – 15 Responses (15%) Positive
C. 3 – 1 Responses (1%) Unsure
D. 2 – 0 Responses (0%) Negative
E. 1 – 0 Responses (0%) Very negative
6. Would you recommend this center to a friend?
102 responses
A. Yes – 101 Responses (97%)
B. No – 3 Responses (3%)
7. What did you like best about this center?
- Ana’s support, very informational
- The unwavering support
- The vast amount of service and support
- The staff was very helpful and welcoming
- The peace and relaxing environment
- Thoughtful advice
- Very empathetic and patient staff
- Faith-based approach and welcoming energy
- Helpful, supportive, and caring counselor
- Friendly, positive, and encouraging service
- The staff’s respectfulness and kindness
- Resourcefulness and variety of resources offered
- Hospitality, professionalism, and dedication of the counselor
- Comfortable environment with clean, professional ambiance
- Calm, inviting atmosphere with knowledgeable staff
- Great advice, demonstrated love, and kindness
8. What could we change to better assist you or others?
- Most people felt that “nothing, everything was great”
- Offer services in additional languages at booking
- Connection with OBGYNs and mental health referrals
- Availability of ultrasound
- Expand to different or more branches
- Increase promotion so more women in need know about the center
- Faster appointment confirmation process.
- Clearer signage for the center
Clients Surveys 2022
1. My counselor listened to my situation and my needs.(5 = Strongly Agree, 1= Strongly Disagree)
115 responses
A. 5-106 Responses (92%)
B. 4-8 Responses (7%)
C. 3-0 Responses (0%)
D. 2-1 Response (1%)
E. 1–0 Responses (0%)
2. My counselor was sensitive to my feelings.(5 = Strongly Agree, 1= Strongly Disagree)
117 responses
A. 5-103 Responses (88%)
B. 4-11 Responses (9%)
C. 3-1 Response (1%)
D. 2-1 Response (1%)
E. 1–1 Response (1%)
3. My counselor asked me good questions. (5 = Strongly Agree, 1= Strongly Disagree)
117 responses
A. 5-103 Responses (90%)
B. 4-11 Responses (9%)
C. 3-1 Response (0%)
D. 2-1 Response (1%)
E. 1–1 Response (0%)
4. My counselor gave me information that was helpful. (5 = Strongly Agree, 1= Strongly Disagree)
117 responses
A. 5-106 Responses (91%)
B. 4-10 Responses (8%)
C. 3-1 Response (1%)
D. 2-0 Responses (0%)
E. 1–0 Responses (0%)
5. I could come to BCPC again.
(5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-99 Responses (84%)
B. 4-17 Responses (14%)
C. 3-1 Response (1%)
D. 2-1 Responses (1%)
E. 1–0 Responses (0%)
6. I would refer a friend to BCPC. (5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-103 Responses (87%)
B. 4-11 Responses (9%)
C. 3-3 Responses (3%)
D. 2-1 Response (1%)
E. 1–0 Responses (0%)
7. Why did you choose to come to BCPC?
A. Free and services needed (41%)
B. Reviews online/first to come up on Google search (37%)
C. Options counseling/alternative to Planned Parenthood (30%)
D. Pregnancy test (30%)
E. Friend recommended (18%)
F. Environment, kindness on phone, counselor non-judgmental (14%)
G. Easy to make appointment/fast (11%)
H. Location (9%)
*Total responses 91- Some gave multiple reasons, which is why percentages add up to over 100%)
8. What helped you the most?
A. Counselor/Counseling: understanding, kind, didn’t feel judged, felt safe, people I can trust, no pressure – 53 Responses (47%)
B. Information: Next steps, options, details, advice – 21 Responses (19%)
C. The Test/Test Results – 13 Responses (12%)
D. Welcoming Environment: friendly staff, calm environment, fast booking of appointment – 12 Responses (11%)
E. Services, No Cost, Support for Pregnancy – 5 Responses (5%)
F. Ultrasound Appointment – 4 Responses (4%)
G. Everything – 3 Responses (3%)
H. Prayer with Counselor – 1 Response (1%)
9. What would you change about BCPC and/or the services you received here?
100 responses
A. Nothing – 96 Responses (91%)
B. Blood test instead of urine – 2 Responses (2%)
C. More referral locations – 1 Response (1%)
D. More options to discuss – 1 Response (1%)
E. For those who know Jesus, close in prayer – 1 Response (1%)
F. Let more people know about your services – 1 Response (1%)
G. Ultrasound on site – 1 Response (1%)
H. Official qualified lab – 1 Response (1%)
I. Unsure – 1 Response (1%)
New Survey Questions- Updated through December 31st 2021
1. Thinking about your visit today, please rate your agreement with the following statements about your counselor: Note: Two clients had very positive open-ended responses but for the number responses did all “Strongly Disagree.” Given their other responses, I believe they circled the wrong side of the spectrum accidentally and thus I made the adjustment here.
Listened to and understood me(5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-107 Responses (90%)
B. 4-11 Responses (10%)
C. 3-0 Responses (0%)
D. 2-0 Responses (0%)
E. 1-0 Responses (0%)
Demonstrated respect for me(5 = Strongly Agree, 1= Strongly Disagree)
117 responses
A. 5-109 Responses (93%)
B. 4- 8 Responses (7%)
C. 3- 0 Responses (0%)
D. 2- 0 Responses (0%)
E. 1- 0 Responses (0)
Listened to and understood me(5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-110 Responses (93%)
B. 4-8 Responses (7%)
C. 3-0 Responses (0%)
D. 2-0 Responses (0%)
E. 1-0 Responses (0%)
Provided helpful services(5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-109 Responses (92%)
B. 4-9 Responses (8%)
C. 3-0 Responses (0%)
D. 2-0 Responses (0%)
E. 1-0 Responses (0%)
Shared helpful information(5 = Strongly Agree, 1= Strongly Disagree)
118 responses
A. 5-108 Responses (92%)
B. 4-10 Responses (8%)
C. 3-0 Responses (0%)
D. 2- 0 Responses (0%)
E. 1-0 Responses (0%)
2. Did the space here at BCPC seem inviting and comfortable to you?
100 responses
A. Yes- 113 Responses (100%)
B. No- 0 Responses (0%)
C. If yes, what made it so?
- Atmosphere light & friendly
- Respectful and inviting
- Kindness of staff
- Organized, clean, and patient
- Private and safe environment
- Cleanliness
- Non-judgmental atmosphere; felt easy talking to them
D. If not, what would you change?
No responses
3. The location of the center made it easy to come to receive services.
(5 = Strongly Agree, 1= Strongly Disagree)
117 responses
A. 5- 68 Responses (58%)
B. 4- 36 Responses (31%)
C. 3- 9 Responses (8%)
D. 2- 3 Responses (2%)
E. 1- 1 Responses (1%)
4. How would you describe your overall experience today?
(5 = Very Positive, 1= Very Negative)
118 responses
A. 5- 104 Responses (88%)
B. 4- 14 Responses (12%)
C. 3- 0 Responses (0%)
D. 2- 0 Responses (0%)
E. 1- 0 Responses (0%)
5. Would you recommend this center to a friend?
119 responses
A. Yes- 119 Responses (100%)
B. No- 0 Responses (0%)
6. What did you like best about this center?
- Counselor’s enthusiasm
- Very kind, personable, and understanding staff
- Accessible and educational experience
- Feeling welcomed, compassion and kindness of the staff
- Privacy and confidentiality
- Cleanliness and organized environment
- Clear communication from the counselor
- Supportive and non-judgmental atmosphere
- Easy and responsive appointment process
- Availability of Spanish-speaking staff
- Comfortable and welcoming environment
7. What could we change to better assist you or others?
- Very pleasant experience
- Perfect experience
- Everything was great
- More parking spots